TERMS OF PURCHASE AND RETURNS

Svenska Kakao AB (VAT. no. 5569433674)
Tranesvägen 37, SE-273 92 Skåne-Tranås, Sweden
shop@svenskakakao.se

Right of withdrawal
As a consumer, you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (2005:59). The withdrawal period starts the day after you receive the goods.

How to withdraw
Notify us within the withdrawal period via [the withdrawal function on our website], by email to shop@svenskakakao.se, or by using the standard EU withdrawal form. A clear statement that you wish to withdraw is sufficient. You must then return the goods no later than 14 days after notifying us. You bear the cost and the risk of the return shipment.

Condition of goods
You may examine the goods as you would in a shop. If you handle the goods beyond what is necessary to establish their nature and characteristics, we may deduct an amount for any reduction in value.

Refunds
We will refund the price of the goods, delivery cost deducted no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of return. The refund is made using the same payment method you used for the purchase.

If you received a free gift with your order and the order value after the return no longer qualifies for the gift, the gift must also be returned.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to:

• food products liable to deteriorate rapidly: pralines, truffles, caramels, chocolate bars and seconds
• sealed food products that are unsuitable for return due to health protection or hygiene reasons, if unsealed after delivery
• goods made to your specifications or clearly personalised

Complaints and defects
You have the right to make a complaint about defective goods for three years from receipt. You must notify us within a reasonable time after discovering the defect. Two months is always considered a reasonable time. For food products, defects are assessed in light of the product's shelf life.

Please check your parcel on delivery. If anything is damaged, incorrect or missing, contact shop@svenskakakao.se. For approved complaints, we cover all shipping costs.

Allergens
Ingredients and allergens are listed on each product page. Please contact us if you are unsure.

Disputes
We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN), Box 174, SE-101 23 Stockholm, www.arn.se. If you live in another EU country, you may also contact the European Consumer Centre (ECC) in your country.