Shipping policy
SHIPPING AND DELIVERY
Something wrong with your order?
Contact us as soon as possible on +46 417 201 25 (Mon–Fri 9.30–17.00) or at shop@svenskakakao.se. Orders are shipped daily between 10.00 and 11.00. We can usually help you as long as the parcel has not left our warehouse.
Handling time
We process orders within 1–3 working days of purchase. During campaigns and holidays, handling may take slightly longer. Your order will always be delivered no later than 30 days after purchase. In the event of a significant delay, you are entitled to cancel the purchase and receive a refund.
Shipping costs
We offer free shipping within Sweden on orders above a certain amount with PostNord Varubrev 1:a klass and DHL ServicePoint. The current amount is always shown at the top of our website. The shipping options, cost and estimated delivery time for your address are shown in the checkout.
Shipping options within Sweden
- PostNord Varubrev 1:a klass: to your mailbox, a service point or an ibox. 69 SEK, or free shipping above the threshold.
- PostNord MyPack Home (home delivery): 149–199 SEK. Normal delivery time is 1–3 working days. PostNord makes one delivery attempt, after which the parcel is sent to a service point. A new delivery attempt can be booked for an additional fee via PostNord's customer service.
- DHL ServicePoint: collect your parcel at a DHL ServicePoint or an ibox. 79 SEK, or free shipping above the threshold. If you would like a specific pick-up point, let us know at shop@svenskakakao.se immediately after placing your order.
Delivery notifications are sent by text message or email. Please provide a correct mobile number and email address. If you enter an incorrect number, a foreign number or a landline number, you may not receive the notification.
International delivery
We deliver to the following EU countries with DHL Parcel Connect. The shipping cost is shown in the checkout. Delivery times are counted from the date of dispatch.
| Country | Delivery time |
|---|---|
| Austria | 4–6 days |
| Belgium | 3–5 days |
| Bulgaria | 5–7 days |
| Croatia | 4–6 days |
| Czech Republic | 4–6 days |
| Denmark | 2–3 days |
| Estonia | 3–5 days |
| Finland | 3–4 days |
| France | 4–6 days |
| Germany | 2–4 days |
| Hungary | 4–6 days |
| Ireland | 5–7 days |
| Italy | 4–6 days |
| Latvia | 3–5 days |
| Lithuania | 4–6 days |
| Luxembourg | 4–6 days |
| Netherlands | 3–4 days |
| Poland | 3–5 days |
| Portugal | 5–7 days |
| Romania | 5–7 days |
| Slovakia | 4–6 days |
| Slovenia | 4–6 days |
| Spain | 4–6 days |
Damage in transit
We are responsible for the goods until you have received them. Please check your parcel on delivery and contact us if anything is damaged, incorrect or missing.
Unclaimed parcels
A parcel that is not collected is returned to us after approximately 14 days. We will then charge the actual costs of return shipping and handling, up to a maximum of 249 SEK. This amount is deducted from your refund, and the remaining amount is refunded within 2–6 working days. In some cases, we can resend the parcel for an additional shipping fee. If the parcel is returned again, we will refund the amount as described above and cancel the order.
If the parcel is returned because of an incorrect address or contact details on our part, we will resend it free of charge.